The Authors describe how to create a very efficient money-making organization to survive and thrive in today's tough business environment by becoming a World Class Organization. In today's fast-paced rapidly changing business environment your Company can no longer just count on the Business Leader or even the Leadership Team to manage the business. You must involve all your employees in the success of your Company. Your van driver is no longer just a driver. He or she must come to work every day seeking better ways to do his or her job. Every employee must be aware of the processes they use to execute their duties and continually be searching for ways to do their job better – error free. Continually improve or perish.


You must create a very efficient money-making organization to survive. This means you must be able to compete with the best of companies. You do this by becoming a World Class Organization. By that I mean you must deliver the highest quality services and

products at the lowest possible cost when your Customer wants them - no sooner or later. Quality, price and delivery, this is what we all want when we buy goods and services.


To be World Class companies must optimize all the productive resources at their disposal:

  • talent – employees
  • equipment – including their business systems employed properly
  • materials that meet or exceed their customers’ requirements 

Quality levels must be approaching Six Sigma (3.4 failures per million opportunities) – the ultimate goal being zero defects in everything with failures and errors virtually eliminated.  Cost reduction becomes part of the culture – credits and refunds must be kept near zero.  This is where your business must be.  

The Lean drivers described in this book are the tools you will use to build your Lean organization. What we are trying to do here is to encourage the use of the tools that virtually any company - big or small - can afford and can put to good use in short order. The idea is to pay for the cost of the implementation as it is being implemented and then some. A return on your investment should come immediately after you put the tools to work in your business. The Lean drivers are Mistake Proofing; Self-Directed Cross-Functional Teams; The Workout Process; Flexibility; Succession Planning and Expense Control. Inherent in all of these tools are the elements of employee motivation and empowerment. Anyone of these tools can be used separately but taken together they will enable you to build a very lean money-making business.


150 pages, ISBN 1480189650, Paperback, $17.95 (US)


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